Security

NTC respects our customers’ privacy. Keeping our customers’ data protected at all times is our highest priority.

This security policy provides a high-level overview of the security practices put in place to achieve that objective.

Infrastructure

All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Microsoft Azure. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here.

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data encryption

All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS).

Encryption at rest

Sensitive user data is encrypted using industry standard encryption algorithms.

Password storage

User passwords are never stored in plain text.
User passwords are never stored in a reversible encrypted format.
User passwords are only ever stored as a non-reversible hash, using industry standard password hashing functions (such as bcrypt, pbkdf2, etc.)

Data retention and removal

Users can request the removal of their data by contacting support.

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Secure development

Developers participate in regular security training to learn about common vulnerabilities and threats.
We review our code for security vulnerabilities.
We regularly update our dependencies and make sure none of them has known vulnerabilities.
We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase.
We use Dynamic Application Security Testing (DAST) to scan our applications.

Employee access

Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support and diagnostics.
All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers’ sensitive information.

Responsible disclosure / bug bounty

We encourage everyone that practices responsible disclosure to participate in our bug bounty program. Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. Rewards are done at our discretion depending on the criticality of the vulnerability reported.

You can report vulnerabilities by contacting [email protected]

Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules.

Accepted vulnerabilities are the following:

  • Cross-Site Scripting (XSS)
  • Open redirect
  • Cross-site Request Forgery (CSRF)
  • Authentication issues
  • Code execution
  • Code or database injections

This bug bounty program does NOT include:

  • Logout CSRF
  • Account/email enumerations
  • Denial of Service (DoS)
  • Attacks that could harm the reliability/integrity of our business
  • Spam attacks
  • Clickjacking on pages without authentication and/or sensitive
  • state changes
  • Mixed content warnings
  • Lack of DNSSEC
  • Content spoofing / text injection
  • Timing attacks
  • Social engineering
  • Phishing
  • Insecure cookies for non-sensitive cookies or 3rd party
  • cookies
  • Vulnerabilities requiring exceedingly unlikely user interaction
  • Exploits that require physical access to a user’s machine